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info@srmstechnologies.com

Call Centers

Call Centers

As being able to place the right technology solutions into the infrastructure of your call center has become increasingly important and crucial to success; SRMS prides itself on being able to tailor their many solutions to meet each client’s specific needs.

Solutions for Call Centers include:
  • VoIP PBX Phone System – includes a powerful set of integrated IP communications applications designed to automate virtually every aspect of the call center.
  • Headsets and Accessories – increase productivity with your agents by utilizing wireless headsets and tools to assist in training new agents – including hardware to listen-in, whisper, and barge-in to conversations.
  • Music on Hold Recordings and Services
  • Audio and Integrated Video (Screen Recordings) of agent calls
  • Agent Evaluations/Rating Tools
  • Screen Pops
  • Networking Services
  • Data Backup & Recovery
  • Firewalls and Intrusion Detection and Protection Management

CONTACT US

  • 20121 Valley Forge Circle
    King of Prussia, PA 19406
  • Phone: (610) 337-2221
  • Fax: (484) 944-9201
  • info@srmstechnologies.com